Frequently Asked Questions

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How many people can your facility hold?

We are permitted to hold up to 1,500 people, but we prefer to limit it to 800. We have rooms designed for capacities of 50, 100, 150, 200, 300, and more.

How many parking spaces do you have?

We have a total of ~200 parking spaces shared among all rooms. Some additional parking may be available in open areas and off-site. For larger gatherings, please arrange for carpool or off-site parking.

How much will my initial deposit be to reserve a room?

50% of your total rental amount, this deposit is non-refundable.

How much will my security deposit be?

It ranges between $400 and $1,500 depending upon rooms and other amenities rented.

If I cancel my event, do I get my deposit back?

You can only get your security deposit back if you cancel at least 4 weeks prior to your event. Security deposits will not be returned if the event is cancelled within 4 weeks of the event date. All other deposits are non-refundable.

How many weeks in advance do I have to reserve a room?

It is on a first-come-first-serve basis. We do not hold rooms for anyone until the required deposit is paid and contract is signed.

What is Check-in Time and Check-out Time?

Check-in time is the time when Goels Plaza will open the door of the facility for you (no activity is allowed prior to that time), and check-out time is the time when Goels Plaza will lock the facility and you or anyone from your group or vendors cannot be in the facility beyond that time.

What do I have to buy from Goels Plaza? Can I bring my own food?

Food and Beverages can be purchased through Goels Plaza. However, you can bring your own caterer provided you pay Goels Plaza’s catering overhead fee of $2.50 per person and your caterer meets our requirements as listed separately. Other items can be brought on your own with Goels Plaza prior written approval. You must hire waitstaff and cleaning crew for your event.

Can I bring my own alcoholic beverage or any other beverages?

Yes, subject to approval from the Goels Plaza and upon payment of our corking fees. You will have to follow ABC Board’s rules and permit requirements to serve liquor.

What does the ballroom or meeting room price include?

The standard listed price includes up to 6 continuous hours from check-in to check-out, allocated tables and chairs, setup and tear down of our furniture, and basic cleaning of common areas.

May I purchase additional hours for the event?

You can pay for additional hours as required.

What is the latest time I can stay in the facility?

You can rent the facility anytime between 8:00 AM until 12:00 AM. All events must stop before midnight and the facility must be locked by our staff latest by 1:00 AM.

What are my cleaning responsibilities?

All customers are required to clean their rented areas free of all decorations, trash, food, and all other items prior to the check-out time. We have a dumpster on-site for trash to be deposed of properly.

Can I pay by credit card?

We accept cash, cashier’s check, or checks with some limitations.

Do you provide linens?

Linens are not included in room rentals. Linen rental varies depending upon what type of linen you need. Some are listed in our brochure.

What is setup time?

Setup time is the time that you rent prior to the start of the event for your setup time is the time that you rent prior to the start of the event for your decorations and for your vendors to come-in for their delivery and assembly, such as a bakery, DJ, caterer, decorator, etc. It is charged at $120 per room per hour ($175 per hour for the Grand Ballroom) during business hours. Beyond business hours, customer shall also pay for a supervising staff.

Is setup time included in the rental hours?

We give you a total of 6 continuous hours from check-in to check-out that you can use for setup, the main event, tear down, and clean-up. At our management discretion, we allow limited complementary setup time during business hours.

How many people can be seated at a round banquet table?

Banquet round tables of 60-inch diameter can seat up to 10 persons.

What are the approximate maximum ceiling heights of rooms?

Azalea (15’); Magnolia (13’); Iris (12’); Carnation and all other rooms and areas (10’); Food Prep area (20’).

Can I hang my decorations from ceiling or walls?

No, all decorations must be self-standing with no attachments to ceilings or walls. The customer is responsible for any costs associated with repairing damages.